For example, Scott Irvin knew that he wanted
efficient, heavy duty and fully portable sawmills. He also knew that he wanted the portable
sawmills to be band saws, unlike the old circle saws that his father had
used. That's why he got himself a pair
of Cook's Saw portable sawmills with thin kerf blades.
Scott also knew that he wanted his business to be
versatile. So, he needed portable
sawmills that could cut almost any type of lumber in almost any way
imaginable. That's why he got two
slightly different Cook's portable sawmills and why he looked for features like
drag back and chain-type log turners.
Those are all things that Scott had some knowledge
of. He knew what seemed to work and what
didn't because he had watched his dad for years. However, what Scott didn't necessarily know
is that customer support was also a vital part of buying a portable sawmill. However, Scott was lucky because he bought
his sawmills from Cook's Saw.
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